Terms and Conditions

Last updated: July 3, 2026

These Terms and Conditions apply to all purchases made through the website of Northwood Apparel, contactable at:
info@northwood-apparel.com

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1. Applicability

By placing an order on our website, you agree to these Terms and Conditions, as well as our Privacy Policy, Returns Policy, Shipping Policy, Payment Policy and Cookie Policy.

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2. Product information

We strive to provide accurate and up-to-date descriptions of all products.

However, minor variations may exist in:

• Colours (depending on the device screen)
• Measurements or minor manufacturing details

We reserve the right to correct typographical errors, pricing errors or incorrect information without prior notice. No rights can be derived from such errors.

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3. Orders and payments

Orders will only be processed once full payment has been received.

Available payment methods may vary by country and include the providers enabled in our store.

It is the customer's responsibility to check the availability of payment methods in their region before placing an order.

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4. Processing and shipping

• Processing time: 1 to 3 business days
• Shipping time: 1 to 7 business days, depending on the destination

Orders are shipped directly from our international suppliers, primarily located in China.

In some cases, customs duties or import taxes may apply, which are the responsibility of the customer.

Delivery times are estimates and may vary due to external factors such as customs, public holidays or high demand. Such delays do not entitle the customer to cancellation or refund.

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5. Returns and cancellations

Please refer to our Returns Policy for full information.

In general:

• It is not possible to cancel an order once it has been processed
• Disputes or chargebacks cannot be initiated before the product has been received
• Returns are only accepted under the conditions set out in our official policy

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6. Liability

We are not responsible for loss or damage to packages once the tracking system indicates they have been delivered to the address provided by the customer.

It is the customer's responsibility to ensure that all shipping details are correct at the time of purchase.

In all cases, our liability is limited to the total amount paid for the product in question.

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7. Intellectual property

All content on this website, including texts, images, logos, design and graphic elements, is the property of Northwood Apparel and is protected by intellectual property rights.

Reproduction or use without prior written authorisation is strictly prohibited.

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8. Customer service and complaints

Complaints or enquiries can be submitted in writing to:

info@northwood-apparel.com

We commit to responding within a maximum of 5 business days.

For issues relating to size, quality or defects, please include:

• Order number
• Detailed description of the problem
• Clear photographs of the product

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9. Applicable law

These Terms and Conditions are governed by the laws of the Netherlands.

Any dispute will be resolved by the competent court corresponding to the registered address of Northwood Apparel, unless mandatory law provides otherwise.