Privacy Policy

Last updated: July 3, 2026

This Privacy Policy applies to all services offered by Northwood Apparel, available via email info@northwood-apparel.com. We are committed to protecting the privacy of our customers and treating all personal information confidentially, in accordance with the General Data Protection Regulation (GDPR).

1. What data we collect

We collect personal data that you provide directly to us when placing an order, creating an account or contacting our customer service, including:

Full name
Shipping and billing address
Email address
Phone number
Payment details (processed securely by external payment providers; never stored on our servers)
IP address and device/browser data
Order and transaction history
Browsing behaviour on our store (via cookies)

2. Purpose of data processing

We use your personal data for the following purposes:

Processing, managing and shipping your orders
Providing customer service and technical support
Sending order updates, shipping information and tracking
Improving our website, services and product catalogue
Preventing fraud, abuse and unauthorised activities
Sending commercial communications only if you have given your consent

3. Legal basis for processing

We process your personal data on the following legal bases:

Performance of a contract (processing your order)
User consent (e.g. marketing)
Legal obligations (such as tax and accounting obligations)
Legitimate interest (service improvement, fraud prevention and user experience optimisation)

4. Sharing data with third parties

Your personal data is only shared when strictly necessary for the operation of our store, including with:

Secure payment providers
Shipping and logistics companies
Suppliers or manufacturers involved in preparing and shipping orders
Analytics and marketing tools (always respecting your cookie preferences)

We work with all third parties under data processing agreements where legally required.

Northwood Apparel never sells or rents your personal data to third parties.

In some cases, orders may be shipped directly from international suppliers (e.g. outside the European Economic Area), which may involve the transfer of data outside the EEA. In such cases, we apply appropriate safeguards.

5. Data retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations (e.g. tax obligations of up to 7 years).

6. Cookies

Our website uses cookies to:

Improve site functionality
Analyse user behaviour
Optimise marketing campaigns

You can manage or disable cookies at any time from your browser settings or via the cookie banner on our website.

For more information, please refer to our Cookie Policy (if available in the store).

7. Data security

At Northwood Apparel we apply appropriate technical and organisational measures to protect your personal data against:

Unauthorised access
Loss or destruction of data
Misuse or unauthorised disclosure

These measures include server security systems, data encryption and restricted access controls.

8. Your rights

As a user, you have the right to:

Access your personal data
Request correction of incorrect data
Request deletion of your data (right to be forgotten)
Restrict or object to the processing of your data
Request portability of your data

You can exercise any of these rights by contacting us at:
info@northwood-apparel.com

9. Changes to this policy

We reserve the right to update this Privacy Policy at any time to reflect legal, technical or commercial changes. The updated version will always be available on this page.