Shipping and Delivery Policy
Shipping and Delivery Policy
Last updated: July 3, 2026
At Northwood Apparel we strive to deliver your order quickly, safely and efficiently. Below you will find all information about our shipping and delivery process.
1. Processing time
Orders are processed within 1 to 3 business days.
Once your order has been shipped, you will receive an email with your tracking number.
2. Delivery time
The estimated delivery time is 1 to 7 business days after processing, depending on the destination.
These timelines are approximate and may vary due to:
High demand
International public holidays
Customs delays
External logistical factors
3. Shipping method and origin
With the aim of reducing waste and minimising our carbon footprint, we work under a direct shipping model from our international suppliers.
Most orders are shipped directly from our supplier located in China.
Depending on the destination country, import taxes or customs duties may apply, which are the responsibility of the customer.
Our logistics partners may include various international carriers depending on the order's location.
4. Shipping costs
Shipping costs are calculated and displayed during the checkout process.
These may vary depending on:
Shipping destination
Package weight
Selected shipping method
5. Order tracking and customer responsibility
The customer is responsible for tracking their order using the tracking number provided by email.
Tracking includes:
Monitoring the shipment status
Checking whether the package has been delivered or is at a collection point
Collecting the package if delivered to a collection point
If the shipment takes longer than expected or an issue arises, please contact us first at:
info@northwood-apparel.com
Before initiating any dispute or refund request.
6. Delivery responsibility
Once the tracking system indicates that the order has been delivered to the address provided, responsibility for the package passes to the customer.
It is the customer's responsibility to ensure that all shipping details are correct when placing the order.
Any address errors must be reported within 24 hours of purchase to:
info@northwood-apparel.com
