Returns Policy
Returns Policy
Last updated: July 3, 2026
At Northwood Apparel we constantly work to ensure our customers' satisfaction. However, we understand that in some cases it may be necessary to return a product. Below we clearly explain our returns policy.
If you have any questions, we recommend contacting us before initiating a return at:
info@northwood-apparel.com
1. How we work
At Northwood Apparel we operate under a direct-from-supplier shipping model (dropshipping). This allows us to offer competitive prices and reduce waste, as we do not maintain large in-house inventories.
Items that are not in local stock are shipped directly from our international suppliers, primarily located in China. For this reason, returns must be sent to our supplier's overseas warehouse once approved.
2. Return period and request
You may request a return within 14 calendar days of receiving the product by contacting us at:
info@northwood-apparel.com
Important conditions:
You may only request a return after physically receiving the product.
You must include your order number and the reason for the return.
All requests will be reviewed before being approved.
Once approved, we will send you the corresponding return address.
3. Return conditions
For a return to be accepted, the following conditions must be met:
The product must be unused, unwashed and in perfect condition
It must retain its original packaging, labels and accessories
Trying on the product is permitted, but not using it
Sale or discounted items can only be returned for valid reasons
Intentionally purchasing multiple sizes to return part of the order is not permitted
For hygiene reasons, certain products (such as underwear, swimwear or jewellery) may not be returnable if opened or used
4. Return costs
Return costs are entirely the responsibility of the customer
This includes international shipping and any applicable customs fees
The product must be sent to the supplier's warehouse in China
The customer is responsible for the shipment, cost and tracking of the package
We always recommend using tracked shipping. Without proof of shipment, we will not be able to process the return
5. Alternative solutions (customer service)
We understand that international returns can be costly. Therefore, in many cases we offer alternative solutions such as:
Partial refunds
Discounts
Product replacements
These solutions are always agreed in advance by email at:
info@northwood-apparel.com
6. Defective, incorrect or damaged product
If your order has an issue (incorrect product, wrong size or defect), you must contact us within 14 days of receipt.
You must include:
Order number
Clear description of the problem
Photographs of the product
Without this information we will not be able to process your request.
We will assess the case and offer you the best possible solution as soon as possible.
7. Refunds
Refunds are only processed once the product has been received and approved at the supplier's warehouse in China.
After approval:
The refund is processed within 14 calendar days
The amount is returned to the original payment method
Original shipping costs are non-refundable
8. Cancellations
Orders can only be cancelled if they have not yet been processed or shipped.
Once an order is being prepared or is in transit, it can no longer be cancelled, but you may request a return in accordance with this policy.
